Arzzi Product Return and Refund Policy
At Arzzi, we are committed to customer satisfaction and the excellence in the quality of our products. Our Return and Refund Policy is based on principles of integrity and transparency.
Return and Refund for Construction Issues
We guarantee the construction quality of our Arzzi products. If, for any reason, you receive a product that exhibits construction issues due to a manufacturing defect, we will be pleased to address your return or refund request. For a return to be considered valid, it is necessary to meet the following criteria:
Timely Notification: You must notify us of the issue within 30 days of receiving the product.
Original Condition: The product must be in its original condition and free from signs of misuse or damage caused by the customer.
Evidence of Defect: You must provide documented evidence of the construction issue, such as clear photographs and a detailed description.
Return and Refund Process
Initial Contact: To initiate the return or refund process, please get in touch with our customer service team, providing the necessary information.
Evaluation: Our team will assess the request and the provided evidence to determine the validity of the construction issue.
Approval: If the return or refund is approved, we will provide you with the necessary instructions for returning the product.
Inspection: Upon receiving the product, an inspection will be conducted to confirm the construction issue.
Return or Refund: If the construction issue is confirmed, we will proceed with the return or refund according to your preference.
Exclusions
This Return and Refund Policy does not cover issues caused by misuse, accidental damage, or normal wear and tear of the products. We do not accept returns or refunds based on personal preferences, changes of mind, or situations unrelated to construction issues.
At Arzzi, we strive to ensure customer satisfaction and product quality. If you have any questions or concerns related to this policy, please do not hesitate to contact our customer service team. We value your trust in our products and are here to provide exceptional service.
